IDPIC / Legal
General principles
Refund requests are reviewed using order delivery status, processing results, payment records and the evidence supplied. This policy covers technical or delivery issues and does not guarantee an issuing authority's decision.
Global
document coverage
Expanding
photo format library
Private
encrypted processing
IDPIC is an independent private service and is not affiliated with any government, embassy, or consulate. Final acceptance always belongs to the issuing authority.
Situations eligible for review
A review may be requested for duplicate charges, a verified system or delivery failure, failure to provide the purchased file, or a clear processing error when the source portrait met the upload requirements.
Situations that do not automatically qualify
A blurred source photo, unsuitable lighting or pose, selection of the wrong jurisdiction or document, failure to follow the official submission process, or rejection for another authority reason does not automatically establish an IDPIC service fault.
How to request a refund
Provide the account email, order reference, affected step, expected and actual result, and any necessary redacted screenshot or error message. Missing information may delay the review.
Review outcomes
The outcome may be a technical correction, reprocessing, partial refund, full refund or an explanation that the request is not eligible. Approved refunds normally return to the original payment method; posting time depends on the payment provider.
Evidence and photo deletion
Describe the paid deliverable and the actual problem: for example a duplicate completed charge, a file that cannot be delivered, or a processing result that differs from the purchased format. Include the order reference and minimal evidence, and redact unrelated identity and card information. Photo files follow the 7-day unpaid and 30-day paid deletion policy and can also be deleted earlier by the user. If you request early deletion during a review, tell support; the available image evidence may change. Order and payment records are handled separately.
Resolution, payment timing and legal rights
A reviewed case may result in an explanation, correction, reprocessing or an agreed refund, depending on the facts. Opening the support form does not approve a refund; you must send the prepared email and receive a response to the request. The confirmed outcome determines the refund route and amount. Payment-provider and banking processing can affect posting time, so no fixed arrival time is promised. Nothing in this policy removes mandatory consumer rights that apply to your purchase.