IDPIC / Help center
Technical support
For upload, background, crop, download or account issues, include the country, document type, affected step, browser and visible error text. These details help the support team identify the problem faster.
Global
document coverage
Expanding
photo format library
Private
encrypted processing
Billing and refunds
For duplicate charges, payment status, delivery failures or refunds, include the account email, order reference, payment time and a description of the issue. Never send full card numbers or security codes.
Business and media enquiries
If you represent a business, content platform or media organisation, explain the organisation, contact person, proposed collaboration and intended use. Separate these enquiries from individual order issues.
Before you submit
Include the document country or region, exact document type, affected step, device and browser. Redact unnecessary personal information before attaching a screenshot.
Contact form
Use the form to prepare a message for support@tryidpic.com, then review and send it in your email application. Opening the draft does not submit a ticket or prove delivery. If no mail app opens, send an email directly using the displayed support address. Include only the details needed to investigate your request.
Privacy and deletion requests
For access, correction or early deletion of portrait data, email support@tryidpic.com with the task or order reference and a clear description of the requested scope. We may need to verify that the request concerns your account or a child for whom you are authorised to act. Do not send an entire passport, payment card or password merely to identify a task. If additional information is needed, clarify the purpose and minimum required material before providing it. Deleting a photo and requesting a refund are separate requests.
What happens after you contact us
The form prepares an email draft in your email application. Review the recipient and message, then send it yourself. An on-page draft confirmation is not a delivery receipt or proof that support has received the email. If your device has no email app configured, copy the support address into your preferred mail service. Keep the sent message and reply in the same conversation when adding details. Response and resolution time depend on the issue and the information available; we do not promise a fixed response time or an immediate refund.